Refund & Cancellation Policy

BOXLY may offer monthly, annual or other recurring subscriptions.

The price and billing frequency are always shown before you make a purchase.

Refund requests should be submitted within 14 days of the initial purchase or subscription renewal.

Submitting a request within this period does not mean that a refund will be automatically granted. Refund eligibility depends on the specific circumstances of the request, Paddle's applicable buyer terms and refund rules, and any mandatory consumer protection laws that may apply.

This policy does not affect any statutory or mandatory consumer rights you may have under applicable law.

To request a refund, customers may contact Paddle Buyer Support through paddle.net or contact BOXLY Support at support@myboxgenius.app.

A refund may be considered in situations such as:

• a duplicate payment
• an incorrect charge
• a billing error
• a material technical problem that prevents you from using paid functionality
• situations where applicable consumer law requires a refund

Each request is reviewed individually. Approval is not guaranteed and will depend on the facts of the case, Paddle's policies and applicable law.

Subscription cancellation is not the same as requesting a refund.

You can cancel your subscription at any time to prevent the next automatic renewal payment. Cancellation stops future billing; it does not by itself entitle you to a refund of amounts already paid.

Cancelling a subscription does not delete your BOXLY account.

Unless applicable law or the checkout terms require otherwise, you can continue to use paid features until the end of the billing period you have already paid for.

Where a transaction is processed by Paddle, Paddle may handle payment-related refund requests as the Merchant of Record, in line with:

• applicable buyer terms
• refund rules
• mandatory consumer protection law

Before requesting a refund, you can contact us at support@myboxgenius.app — many issues can be resolved quickly.

If BOXLY introduces a free trial that converts into a paid subscription, the following will be clearly shown before the trial starts:

• trial duration
• the future subscription price
• renewal terms

Changes to the price of existing subscription plans will be communicated in accordance with applicable law.

This policy does not limit any mandatory statutory consumer rights you may have.

For cancellation or refund questions, contact us: